All features

Guest analytics

Understand your guests

Frequency, lifetime value, heatmaps and demand forecast

Who comes how often? Who spends the most? Which postcodes do your regulars come from? When is the next surge? Deep guest insights with AI-based demand forecasting.

Guest origin heatmaps
Postcodes
Lifetime value per guest
LTV
Demand forecasting
AI
Regulars vs. new
Cohorts

How it works

Up and running in 3 steps

1

Collect booking and order data

All reservations, deliveries, webshop orders and table sessions flow automatically into analytics.

2

Guest profiles emerge

Guests are stitched together via email/phone: frequency, average party size, favourite times and LTV.

3

Optimise marketing & operations

Heatmaps show where guests come from. Demand forecast plans staffing and purchasing. Reports go out automatically by email.

Your benefits

What you gain

Guest profiles

Frequency, LTV, preferences and no-show rate per guest — the foundation for targeted marketing.

Postcode heatmaps

Visualise guest origin on a map — ideal for ad targeting and branch planning.

Cohort analysis

Regulars vs. new customers: how many first-timers come back? How quickly?

Demand forecast

AI prediction for occupancy, staffing and purchasing — by the hour.

In detail

Everything that's included

  • Guest profiles: email, phone, LTV, frequency, average party size
  • Postal-code heatmap (choropleth) of guest origin
  • Cohort analysis: regulars vs. new, return rate
  • No-show tracking per guest and aggregate
  • Favourite times and seasonality per guest
  • AI demand forecast for occupancy and staffing
  • Popular menu items with trend detection
  • Booking lead-time distribution (how far in advance do guests book?)
  • Device breakdown: mobile vs. desktop, app vs. browser
  • Multi-location comparison: which branch performs how?
  • Top-guests list with detailed drill-down
  • Scheduled email reports (daily/weekly/monthly)
  • Configurable KPI sections per report
  • Date-range filter on every chart
  • Export-ready: CSV, PDF and PNG

Data that improves decisions

Understand your guests, plan staffing and purchasing data-driven. Try it free for 14 days.